Shipping & refunds

1. DELIVERY

1.1 Your order will be fulfilled in the estimated delivery time, unless there is an event outside of our control. If we are unable to meet the estimated delivery time because of an event outside of our control, please contact us to receive an update on your delivery.
1.2 Delivery will be completed when we deliver the products to the address you gave us (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error).
1.3 If you order Products from our Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
1.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such laws or regulations.

 

2. RETURNS AND REFUNDS

GENERAL RETURNS
2.1 We want you to be completely satisfied with the Products you have ordered from us. If you have any problems with the Products you have ordered, please contact our customer services team using the form on the Contact Us page of our Website. Details of your legal right to cancel your Contract with us, and an explanation of how to do this, are set out below and provided in the Order Acceptance that we send to you.
2.2 You may return Products to us and receive a full refund of the price paid for the Products provided that you return the Products to us (or notify us of your intention to do so) within 14 days of the Products being delivered to you.
2.3 If you wish to return products to us, please inform us by contacting our customer service team by filling in the contact form. We will send you an email confirming receipt of your return request. We advise you to keep a copy of this email (as well as a copy of any email you send us).
2.4 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 14 days (as described in section 8.3 above). We will refund you on the credit card or debit card that you used to pay.
2.5 In order to receive your refund, you must return the Products to us as soon as reasonably possible. Unless the Products are faulty or not as described, you are responsible for taking reasonable care of the Products until they are returned to us.
FAULTY PRODUCTS
2.6 In the unlikely event that the Products we sell to you are faulty or not as described, you may have additional legal rights to receive a refund in relation these Products. These legal rights are not affected by our general returns policy or by our Terms and Conditions. Advice about your legal rights is available from your local or national consumer protection body.